Privacy Policy

Ceremica ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ceremica.in or make a purchase from us. Please read this policy carefully. By using our website, you agree to the terms described herein.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, phone number, and password.
• Order & shipping information: delivery address, billing address, and order history.
• Payment information: processed securely via our payment gateway; we do not store card details.
• Communications: messages you send us via email or contact forms.
• Device & usage data: IP address, browser type, pages visited, referring URLs, and cookies.

2. How We Use Your Information

• Process and fulfil your orders, including shipping and delivery notifications.
• Manage your account and authenticate your identity.
• Send transactional emails (order confirmation, shipping updates, password reset).
• Send marketing emails and offers — you can opt out at any time.
• Improve our website, products, and customer experience.
• Comply with applicable Indian laws and regulations.
• Prevent fraudulent activity and ensure platform security.

3. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

• Logistics partners: to deliver your orders (e.g., courier services).
• Payment processors: to securely handle transactions (e.g., Razorpay).
• Cloud infrastructure: Cloudinary (image hosting), Railway (backend hosting), Vercel (frontend hosting).
• Email service provider: Resend, for transactional and marketing emails.
• Google: if you use Google Sign-In, we receive your public profile data per Google's OAuth policy.
• Legal authorities: when required to comply with a court order, law, or legal process.

4. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse traffic, and personalise content. You can control cookies through your browser settings. Please see our Cookie Policy for details.

5. Data Retention

We retain your personal data as long as your account is active or as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including HTTPS/TLS encryption, bcrypt-hashed passwords, JWT-based authentication, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Information Technology Act, 2000 and applicable Indian laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@ceremica.in.

8. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Continued use of our website after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: privacy@ceremica.in
Address: Ceremica, India